Q: If I forgot the password, what I should do?
A: In order to make ACE full password protected, the password is stored in the AZF file. Please do remember your password. If you forget the password, you will not be able to use compressed files created with the previous password. The solution is to delete /ACE/ACE.pwd file in the flash drive, then make a new password. However, old files used with the previous password cannot be opened again.

Q: Why can't I assign the decompression location?
A: When you use the drag and drop interface to decompress AZF files, you can assign the default location to save your file. However, if you double click or right click on the mouse to decompress, you can only save the file into the same location as the AZF file.

Q: If I accidentally delete the ACE program, what should I do?
A: Please go to ace.apacer.com or Apacer's website at www.apacer.com (service/support download) to download the software again to the flash drive.

Q: If I re-set the password (but do not change the password), can I open the compressed files which were already saved in the flash drive?
A: The password will be saved in the AZF file. Therefore, when the password is re-set, you cannot open the files unless the password is exactly the same as the old one.

Q: Why can't I use a keyboard shortcut key to copy a file?
A: The ACE design uses a drag and drop interface. Therefore, there is no support for a keyboard shortcut support.

Q: When I drag and drop an AZF file into the ACE window, why does the file not get compressed again?
A: The compression function only works once. When you drag and drop AZF files into ACE window, it will only copy the file and not compress it again.

Q: If I can't run ACE software that has downloaded to my Apacer Handy Steno series USB drive, what can I do?
A: Form now on, if you buy the following Apacer Handy Steno series models: AH220, AH320, AH123, HA202, or the latest Apacer USB drives, you can download ACE to your Apacer Handy Steno series USB drive to enjoy the powerful compression rate from ACE. If you've downloaded ACE software to Apacer USB drive but cannot run it, please contact your nearest Apacer dealer or Apacer service center on Apacer website.